Question 1

How many swimmers are there per class?

Accepted Answer

Private classes have 1 swimmer per class, semi-private classes have 2 swimmers per class and, in the group classes, there are up to 3 swimmers per class from Red Guppy - Swimmer 6. In Swimmer 7-9, there are up to 8 swimmers per class to accommodate learning rescue, self-rescue and first aid.

Question 2

How do I register if I don't know what level my child is in?

Accepted Answer

Please contact us to discuss your child's swimming abilities and/or to book a free assessment.

Question 3

Will my child receive a report card?

Accepted Answer

If your child is registered in a skill/curriculum-based program they will receive a report card. Successful swimmers will also receive a badge! If your child is registered in our Guppy program, please bring your report package back to us each session so we can continue filling in their progress.

If your child is registered in a Parent and Tot program, Infant Survival or Swim to Thrive Program, they will receive a certificate with their greatest accomplishments on it!

Question 4

What programs do you teach?

Accepted Answer

Marlin Swim Academy is incredibly proud of our new programs!
- We are able to offer two streams of Parent and Tot lessons (4m-3y) including Social and Skills!
- Our Guppy Program (formerly Preschool) for 2-5y has been revamped to line up with survival skill building.
- Our 6y+ group are using the Lifesaving Society Swimmer program. You can expect some changes here in early 2026.
- Adult Learn to Swim programs are learn at your own pace and include education on water trauma, breath control, physics and body mechanics as well as basic stroke development.

Our specialty programs include:
- Infant Survival
- Swim to Thrive
- Open Water Training
- Advanced Leadership
- Fitness Training
- Water Fitness (i.e. water aerobics, bootcamp, gentle stretch, etc.)

More information on our programs can be found here.(https://www.marlinswimacademy.com/our-programs)

Question 5

May I reschedule my swimming lessons at your location?

Accepted Answer

Only mobile swimming lessons are currently available for rescheduling. Due to the cost to rent pools and pay instructor wages, regardless of whether the swimmer shows or not, lessons cannot be rescheduled or refunded.

If you would like to switch lessons times with another registered swimmer, we are happy to accommodate these requests, within reason.

Question 6

I am having a hard time getting in touch with the office. What should I do?

Accepted Answer

We are one of few private swim companies where ALL members of our team are instructors. We just LOVE to teach!! It is possible that you have tried to reach us at a time where no one is available to take your call. Please leave us a message and a member of the team will return your call as quickly as possible.

Question 7

I prefer to hire local. Is this a locally owned company?

Accepted Answer

Yes! Marlin Swim Academy was founded in Ancaster, ON. The leadership team resides in communities in Hamilton and West Lincoln. All instructors on the mobile team are local to their travel areas. When you hire from Marlin Swim Academy, you are directly supporting your neighbours!

Question 8

Do you teach first aid?

Accepted Answer

Yes, we have many courses to choose from, including those that are approved by WSIB. Check out First Aid page (https://www.marlinswimacademy.com/first-aid-courses)for more information.

Question 9

Why do you have two booking portals?

Accepted Answer

We have two booking portals that serve two different functions. Unfortunately, neither does everything we need in order to offer the most flexibility with our programs.

Marketbox - Our mobile system uses GPS to help with instructor travel time. This is what our mobile team uses to keep track of individual lesson bookings and allow for easier rescheduling for clients to work around vacations and make up lessons due to weather cancellations.

Jackrabbit - Our new indoor software system that allows for group lesson registration, skill tracking and permanent location options.

FREQUENTLY ASKED QUESTIONS